Privacy Policy

Introduction

PT Tritronik Inovasi Digital (“Tritronik”, “SENTRI”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, use, store, disclose, and protect personal data and other information obtained through the SENTRI platform, website, applications, software, APIs, and related services (collectively, the “Services”).

By accessing, registering for, or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein, to the extent permitted by applicable law.

Information We Collect

How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain the Services;
• Authenticate users and manage access permissions;
• Monitor system performance and service reliability;
• Deliver alerts, notifications, and operational insights;
• Respond to customer inquiries and support requests;
• Improve, enhance, and develop our products and services;
• Detect, investigate, and prevent security incidents or fraudulent activities;
• Comply with legal, regulatory, and contractual obligations.

Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

• Authorized service providers and business partners who assist in delivering the Services;
• Cloud hosting, infrastructure, and technology providers;
• Professional advisors, auditors, or consultants;
• Government authorities, regulators, or law enforcement agencies when required by applicable laws or legal processes;
• Affiliates and subsidiaries of PT Tricada Intronik (Tritronik) for operational purposes.

Any third party receiving data from us is required to implement appropriate security and confidentiality measures.

Data Retention

We retain information only for as long as necessary to:

• Provide the Services;
• Fulfill contractual obligations;
• Resolve disputes;
• Enforce agreements;
• Comply with applicable legal and regulatory requirements.

Upon expiration of the retention period, information may be deleted, anonymized, or securely archived in accordance with our internal policies.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

We may use cookies, analytics tools, and similar technologies to:

• Improve user experience;
• Remember user preferences;
• Analyze platform usage;
• Enhance platform performance and security.

You may manage cookie preferences through your browser settings, although disabling cookies may affect certain platform functionalities.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Restrict or object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request a copy of your personal information.

International Data Transfers

Where necessary, information may be transferred, processed, or stored in jurisdictions outside your country of residence. We will take reasonable measures to ensure that such transfers are conducted in accordance with applicable data protection requirements.

Third-Party Services

The Services may contain links to or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third parties. Users are encouraged to review the privacy policies of those services independently.

Children's Privacy

The Services are intended for business and professional use and are not directed toward individuals under the age required by applicable law. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or service offerings.

Any updates will be published on the Platform and become effective upon publication unless otherwise stated.

Contact

If you have any questions about the processing of your data or other questions related to this Policy, please contact us via email: [email protected]